Glympse PRO allows you to fill in the gaps of disconnect between your company and your customers on day-of-service appointments or deliveries, reducing the “Where Are You?” calls your office receives. Ideal for small business, Glympse PRO is a cost-effective, easy-to-use location-sharing and customer notification solution that helps improve operations.
(Today, Glympse PRO is only available for users in the USA and Canada. Stay tuned for further expansion.)
Offer your customers the ability to see the real-time status of your field technician while on the way to their scheduled appointment.
Providing your customers with transparency reduces missed appointments and truck rolls, and increases customer service.
Having the ability to see the whereabouts and job completion statuses of technicians causes less confusion and more productivity.
Automatic texts/emails about the real-time status of the field techs whereabouts reduces calls to you asking “Where is the technician?”
Send your customers texts/emails about their service call, directing them to view a web-based map customized for their order.
Glympse PRO doesn’t require software or tools to be in place before you start using it. It's an easy-to-use tool for both you and your field staff.
Glympse PRO visually answers the question “Where is my technician?” with a dynamic map that updates their location and ETA in real-time. Your customers won’t be left wondering when their technician will arrive – cutting down on calls to your business and getting more jobs completed in a day.
Automatically feedback surveys are sent to your customers as soon as their appointment is over when the experience is freshest in their minds. If a feedback survey contains any issues or concerns, your company has time to act.
Easily upload daily orders via a simple drop and drag feature. All new uploaded orders that are error-free will appear immediately in the “Orders” tab. Once uploaded, your customers can start to receive notifications via text or email about their upcoming scheduled job.
The Glympse PRO API makes it easy to add location-based experiences to your app or website for things like service or product delivery tracking, location-based messaging and more. Contact us to learn more.
Your customers will receive multiple, proactive notifications (text and/or email) directing them to initially view and then check back to a unique web-based map, where Glympse PRO displays and updates details about the technician’s arrival time. As their appointment or delivery draws closer, Glympse PRO automatically updates that experience with a live view of the person on the way, arrival confirmation, and even an instant request for feedback.
It is more than a live map and ETA; it engages the end customer in a multi-step, highly engaging experience. Glympse PRO contains automated location-triggered messaging and smart pushes to dynamically trigger push messaging based on real-time locations. And we do this without unnecessarily draining the phone battery.
User licenses are $15 per user per month. However, right now we are offering new customers Glympse PRO FREE for 1 month! To take advantage of this offer, sign up today.
No, Glympse PRO supports teams of all sizes and does not have a cap on the number of technicians that can use the app or the number of Glympses that can be sent.
Yes. The Glympse PRO dashboard provides a distinct benefit for office staff, as they get a glimpse (Glympse!) of the true operational benefits of having your technicians share their on-the-way location with your customers. It provides you with key metrics on current and historical data around the overall daily activities, metrics, and statistics. Examples include data on your technicians’ total jobs completed, canceled jobs, promise time, location of the technician shared with the customer, and more.
Businesses that provide on-location service appointments and last-mile delivery providers who need to share and communicate the location of their workers while they are in the field and on the way to their customers. Glympse PRO is best suited for businesses or teams with a staff size of up to 30 – with 10 staff members in the field.
Please visit our Glympse PRO Support Site at: https://support.glympse.com/topic/glympse-pro/. You will find numerous FAQs, demo videos and more.
Yes! Right now, we are offering 1 month FREE for new customers. Many see the benefits of the service right away, so start your free trial today.
Glympse PRO's core features are robust. We have taken many of the Glympse En Route features, our enterprise solution, and created them for Glympse PRO, our small business solution.
Glympse is SOC 2 Type 2 compliant, the gold standard for security compliance. Partnering with Glympse, you can feel at ease knowing we have laid the groundwork for current and future security practices. We have the infrastructure and tools in place to ensure your information is protected from any unauthorized access. We have also taken careful measures to ensure you are in complete control of sharing the locations of your technicians and only for a period determined by you. To view our full privacy policy.
As of now, Glympse PRO is available for users in the USA and Canada. Stay tuned for further updates!