Glympse PRO visually answers the question “Where is my technician?” with a dynamic map that updates their location and ETA in real-time. Your customers won’t be left wondering when their technician will arrive – cutting down on calls to your business and getting more jobs completed in a day.
Automatically feedback surveys are sent to your customers as soon as their appointment is over when the experience is freshest in their minds. If a feedback survey contains any issues or concerns, your company has time to act.
Easily upload daily orders via a simple drop and drag feature. All new uploaded orders that are error-free will appear immediately in the “Orders” tab. Once uploaded, your customers can start to receive notifications via text or email about their upcoming scheduled job.
Your customers will receive multiple, proactive notifications (text and/or email) directing them to initially view and then check back to a unique web-based map, where Glympse PRO displays and updates details about the technician’s arrival time. As their appointment or delivery draws closer, Glympse PRO automatically updates that experience with a live view of the person on the way, arrival confirmation, and even an instant request for feedback.
It is more than a live map and ETA; it engages the end customer in a multi-step, highly engaging experience. Glympse PRO contains automated location-triggered messaging and smart pushes to dynamically trigger push messaging based on real-time locations. And we do this without unnecessarily draining the phone battery.
User licenses are $15 per user per month. We offer a 30-day trial of Glympse PRO, so get started today.
No, Glympse PRO supports teams of all sizes and does not have a cap on the number of technicians that can use the app or the number of Glympses that can be sent.
Yes. The Glympse PRO dashboard provides a distinct benefit for office staff, as they get a glimpse (Glympse!) of the true operational benefits of having your technicians share their on-the-way location with your customers. It provides you with key metrics on current and historical data around the overall daily activities, metrics, and statistics. Examples include data on your technicians’ total jobs completed, canceled jobs, promise time, location of the technician shared with the customer, and more.
Small businesses that provide have on-location service appointments and last-mile delivery providers who need to share and communicate the location of their workers while they are in the field and on the way to your customers. Glympse PRO is best suited for small businesses and a staff size of up to 30 – with 10 staff members in the field.
We offer a 30-day free trial. Many see the benefits of the service right away, so start your 30-day trial today.
Glympse PRO's core features are robust. We have taken many of the Glympse En Route features, our enterprise solution, and created them for Glympse PRO, our small business solution.
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